How we are helping our employees, customers, and communities?
This is an unprecedented time in our history. The COVID-19 pandemic is having an impact on the health of our loved ones, the businesses we rely upon, the health of the global economy, and the way we live our daily lives. In light of the ongoing situation relating to COVID-19, I wanted to let you know about the steps we are taking to ensure we can continue to support all of our customers during this time.
Our focus remains on the well-being of our employees and our customers and supporting the wider community. From the experience of other countries, this is likely to mean that over the coming weeks we have to temporarily close down all our official work except call centres, which are all based here in the UK, US and Bangladeshi to help with the national effort to slow the spread of the virus.
Our priority will be to protect these services for vulnerable customers and those who are most in need and so we ask that you only call us if necessary.
You can find answers to many questions on our website, using our online chat service or through social media.
Thank you to those of you who are following the Government and the Mayor’s instructions not to travel unless your journey is essential.
To save lives, we must all do more.
This means following the Government’s new measures to fight the spread of the coronavirus by staying at home.
You are only allowed to leave your house in these circumstances:
Shopping for necessities, for example, food and medicine, which must be as infrequent as possible.
One form of exercise a day, for example, a run, walk, or cycle – alone or with members of your household.
Any medical need, or to provide care or to help a vulnerable person.
Travelling to and from work, but only where this absolutely cannot be done from home.
Making non-essential journeys risks lives. Please only travel if your journey is essential.
If you are a key worker and your journey is essential, please travel later in the day if you can and avoid the early morning.
If you do travel, follow the expert advice on handwashing and other health measures. We are operating reduced services so that we can keep things running for critical workers.
Stay safe, stay at home.